Here'a How to Contact Facebook (2024)

Facebook has become an integral part of our digital lives, and it can be frustrating when features don't work or you have a problem or concern. While the company doesn't have a handy toll-free number to call for immediate assistance, you can still get answers and report issues.

Here'a How to Contact Facebook (1)

Use the Facebook Help Center

The Facebook Help Center is a searchable collection of articles designed to answer any conceivable question a Facebook user may have, from password resets to controlling your newsfeed. Here's how to access the Help Center from Facebook on the desktop or Facebook's mobile app:

Access the Help Center Using Facebook on the Desktop

If you're using Facebook on your computer in a web browser, here's how to get to the Help Center:

  1. Navigate to Facebook.com and access your home page or profile page. Select Account (upside-down triangle) from the top-right.

    Here'a How to Contact Facebook (2)

  2. Select Help & Support.

    Here'a How to Contact Facebook (3)

  3. Select Help Center.

    Here'a How to Contact Facebook (4)

  4. At the Facebook Help Center, browse through categorized articles or search by keyword to try to find an answer to your issue.

    Here'a How to Contact Facebook (5)

Access the Help Center Using the Facebook App

The Facebook app for iOS or Android also offers ways to access the Help Center.

  1. Open the Facebook app and tap Menu (three lines) from the bottom right. (For Android users, Menu is on the top right.)

  2. Scroll down and tap Help Center.

  3. Browse through frequently asked questions and categorized articles, or search by keyword to try to find an answer to your issue.

    Here'a How to Contact Facebook (6)

Contact the Facebook Help Community

If you're experiencing a glitch, missing a feature, or want some human input on your question, the Facebook Help Community is a great place to find answers.

Access the Help Community Using Facebook on the Desktop

Here's how to get to the Facebook Help Community using Facebook on a desktop.

  1. Navigate to Facebook.com and access your home page or profile page. Select Account (upside-down triangle) from the top-right.

    Here'a How to Contact Facebook (7)

  2. Select Help & Support.

    Here'a How to Contact Facebook (8)

  3. Select Help Community.

    Here'a How to Contact Facebook (9)

  4. Browse questions by Most Recent, Top Questions, or Unanswered, or select Ask a Question to submit your own query.

    Here'a How to Contact Facebook (10)

  5. To ask a question, enter a topic, subtopic (optional), type your question, and then select Next.

    Here'a How to Contact Facebook (11)

  6. The Help Center will first display conversations and threads that may answer your question. If you don't see what you're looking for, select My Question Is New.

    Here'a How to Contact Facebook (12)

  7. Add more details about your question, attach an image if you like, accept the Help Community terms and conditions, and then select Post. You'll be able to monitor answers and interact with the Help community.

    Here'a How to Contact Facebook (13)

Access the Help Community Using the Facebook App

Here's how to get to the Facebook Help Community using Facebook's mobile app for iOS and Android.

  1. Open the Facebook app and tap Menu (three lines) from the bottom right. (For Android users, Menu is on the top right.)

  2. Tap Help Community.

  3. Browse questions and answers or tap Ask a Question.

  4. Type your questions, choose a subject, and select Post.

    Here'a How to Contact Facebook (14)

Report a Problem to Facebook

If you're trying to report some kind of issue to Facebook, such as problems with payment, a feature not working, bullying, or inappropriate posts, the Report a Problem interface is an easy and effective way to let Facebook know about it.

Report a Problem Through Facebook on the Desktop

Let Facebook know about an issue when you're using Facebook via a web browser.

  1. Navigate to Facebook.com and access your home page or profile page. Select Account (upside-down triangle) from the top-right.

    Here'a How to Contact Facebook (15)

  2. Select Help & Support.

    Here'a How to Contact Facebook (16)

  3. Select Report a Problem.

    Here'a How to Contact Facebook (17)

  4. Select Something Went Wrong to report your issue.

    Here'a How to Contact Facebook (18)

    Alternatively, select Help Us Improve the New Facebook if you want to give some input.

  5. Choose an area, add details and a screenshot, and select Submit.

    Here'a How to Contact Facebook (19)

  6. To follow up on your query, access your Support Inbox by going to Account > Help & Support > Support Inbox. Here you'll get updates about any issues you've submitted.

    Here'a How to Contact Facebook (20)

Report a Problem Through the Facebook Mobile App

If you encounter a problem while using the Facebook mobile app, you don't have to go anywhere special to report the issue.

Shake your phone, and then a problem-reporting box will pop up. Tap Report a Problem, type what went wrong, add a screenshot, and then tap Send.

Here'a How to Contact Facebook (21)

If you prefer not to use Shake to Report, go to Help & Support > Report a Problem > Continue to Report.

Contact Facebook With Messenger

Some Facebook departments or areas can be reached via Messenger, where you can start a chat with an automated customer service attendant that will try to direct you to the right answer.

  1. From your Facebook home page or profile page, tap Messenger from the top right.

    Here'a How to Contact Facebook (22)

  2. In the Search Messenger box, type Facebook to see what departments come up.

    Here'a How to Contact Facebook (23)

  3. Browse through the available options, keeping in mind that the blue checkmark is a sign of legitimacy. Choose a department you want to contact to bring up a chat box, and select Get Started to start a chat.

    Here'a How to Contact Facebook (24)

Was this page helpful?

Thanks for letting us know!

Get the Latest Tech News Delivered Every Day

Subscribe

Tell us why!

Here'a How to Contact Facebook (2024)
Top Articles
Latest Posts
Article information

Author: Dr. Pierre Goyette

Last Updated:

Views: 6238

Rating: 5 / 5 (50 voted)

Reviews: 81% of readers found this page helpful

Author information

Name: Dr. Pierre Goyette

Birthday: 1998-01-29

Address: Apt. 611 3357 Yong Plain, West Audra, IL 70053

Phone: +5819954278378

Job: Construction Director

Hobby: Embroidery, Creative writing, Shopping, Driving, Stand-up comedy, Coffee roasting, Scrapbooking

Introduction: My name is Dr. Pierre Goyette, I am a enchanting, powerful, jolly, rich, graceful, colorful, zany person who loves writing and wants to share my knowledge and understanding with you.